Account Manager

As an Account Manager, you will:

• Own, nurture and grow B2B client relationships through proactive engagement via written communication, calls, virtual meetings, and in-person interactions.
• Identify and capitalize on upsell and cross-sell opportunities for subscription and advisory services.
• Collaborate with Sales, Marketing, Client Success, Product & Data Analytics and Consulting teams to deliver tailored solutions and maximize client value.
• Represent Maplecroft at client offices and industry events. 

• Develop a deep understanding of client’s organisations, their objectives, and workflows to most appropriately position relevant products, datasets & solutions.
• Drive retention and growth by developing account-specific strategies and ensuring adoption of Maplecroft’s offerings.
• Develop an in-depth understanding of Maplecroft Products & Data solutions.
• Deliver an exceptional client experience, coordinating internal stakeholders and responding promptly to client needs.
• Identify, scope and convert commercial opportunities, turning client challenges into scalable solutions.
• Monitor competitive threats, mitigate risks, and share market intelligence with internal teams.
• Work with the Client Success team to increase platform usage and user engagement across your portfolio.
• Maintain accurate pipeline and activity records in Salesforce, ensuring timely renewals and revenue forecasting.
• Champion cross-selling initiatives to expand client engagement with Maplecroft’s portfolio.

• Proven success in client-facing sales roles in a data or SaaS solutions business.
• Strong method in consultative selling across the whole sales cycle from discovery to closing and customer servicing.
• Strong commercial acumen and ability to translate client needs into revenue opportunities.
• Excellent communication and presentation skills, with experience engaging senior stakeholders.
• Resilient, persistent, and results-driven with a growth mindset.
• Ability to work autonomously on client management tasks with minimal supervision.
• Creative thinker with the ability to develop innovative client engagement strategies.
• Familiarity with CRM systems (Salesforce preferred) and experience in the working across multiple sectors or consulting environment advantageous.
• Interest in sustainability, political risk, and global affairs.
• Additional European language skills (French, Italian, Spanish, German) highly desirable.

Core Competencies

• Resilience & Persistence – Thrives under pressure and maintains focus on long-term goals.
• Client-Centric Communication – Builds trust and delivers clear, impactful messaging.
• Creative Problem-Solving – Develops innovative solutions to complex challenges.
• Commercial Acumen – Understands market dynamics and identifies revenue opportunities.
• Growth Orientation – Proactively seeks ways to expand client relationships and drive business success.

Maplecroft Values

We foster an inclusive environment where diverse perspectives are valued, and individuals are empowered to thrive. Our core values—Respect, Integrity, Passion, Persistence, Confidence with Humility, Excellence, and Teamwork—guide everything we do.

We support flexible working arrangements to help our people balance work and life commitments while contributing to Maplecroft’s success.