After-Sales & Service Manager of West EU

About the GAC

GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for After-Sales & Service Manager of West EU, the details Job responsibilities as below:

👤 Who You Are:

You are a hands-on and results-oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem-solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment.

🎯 Key Responsibilities:   

1. Build and Develop the Service Network:

• Establish and strengthen our network of service partners Provide support for follow-up of warranty, parts, and service operations.
• Building their capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service.

2. Drive Service Excellence and Standards:

• Coach and train our service partners to implement and adhere to our global service standards.
• Conducting on-site audits to foster a culture of continuous improvement.

3. Lead Warranty and Quality Management:

Take ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply

4. Manage Customer Relationships and Resolve Escalations

• Act as the primary point of contact for resolving complex customer complaints.
• Coordinating resources to find effective solutions and protect our brand reputation.

5. Implement Strategic Service Initiatives

• Develop and roll out engaging service campaigns and training programs based on market needs.
• Enhancing customer loyalty throughout the vehicle lifecycle.

💼 What You Bring:

• Minimum 5 years of working experience in automotive industry or mobility services.
• Strong analytical and communication skills
• Customer-oriented mindset & Results oriented.
• Excellent teamwork, communication and interpersonal skills.
• Able to prioritize and work proactively with efficient time management skills.
• Great negotiation skills.
• Excellent English & one of Europe language skills(German, French, Italian, Spanish) or Chinese is a plus.
• Thorough knowledge of commercial management software and digital tools.

✨ What We Offer:

• An ambitious employer; we only want the best for you.
• A fast career track like only few other companies can match.
• A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.

GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.

If you have any questions, you may always reach out via gaci_eu_gmo@gac-international.com.

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.