Business Analyst Associate

About the role: Based in Madrid and reporting to the EMEA Multinational Product Owner. This role requires someone flexible, adaptable that can take ownership of his tasks/work and focused on providing excellence in Software Quality Assurance and Testing. Strong technical and analytical skills, ability to think outside of the box and to communicate well at all levels of the business. You’ll conduct manual tests to ensure the product created by developers is fit for purpose and passes the testing criteria and successes factors, as defined together with the business.  

You’ll partner with Business Analysts to gather application specifications and coordinate test environments set up; identify, isolate, and document defects concisely in the defect tracking system and drive the increase of test automation coverage, defining the tests scenarios to be used to make sure there are no regressions after each release. You will strongly support the business as usual incidents, fall outs and accompany any tickets raised to resolve issues. 

 
Responsibilities: 

• Conduct a thorough analysis of the current processes within the Global Service department.  
• Work with various stakeholders to work identify and analyze system fall outs.  
• Attending to the tickets created in the system to investigate and solve the issues together with the IT team. 
• Determine data migration requirements and oversee the migration of data from the current system to the new database. 
• Analyze and create new business processes based on the capabilities of the new platform, in order to improve efficiency and streamline workflows. 
• Investigate complex issues identified and if appropriate raise as defects in JIRA 
• Accountable for Functional and System Integration Testing against previously defined and signed-off business requirements, functional specifications or user stories 
• Accountable for the elaboration of test scenarios, test scripts and testing evidence to ensure those meet appropriate levels of control for quality, risk and audit purposes 
• Provide training and support to end-users. 
• Provide insights and offer recommendations for process improvements, developing actionable plans to implement and measure these improvements. 
• Collaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives. 
• Focus on delivering business value through sound testing methods and principles 

• Business level of English is a must 
• Good level in Spanish and other European languages like French, Dutch, German is a strong plus.  
• Experience with Microsoft Visio is desirable  
• Experience working on large-scale IT projects, preferably involving database and platform implementation. 
• Experience with data analysis tools and methodologies. 
• Excellent analytical and problem-solving skills. 
• Strong interpersonal and communication skills to work effectively with a diverse team of stakeholders.  
• Team player with a high level of initiative and drive 
• Can traverse System Testing, System Integration Testing and User Acceptance Testing understanding the different requirements of each discipline 
• Strong SQL experience and ability to understand and query databases is a strong plus. 
• Ability to work independently and manage multiple priorities and tasks simultaneously. 
• Experience working in a multinational organization preferred. 
• A passion for taking ideas from inception through to enthusing users with confidence in the delivery 

This is a role that requires a high level of strategic thinking and attention to detail. The successful candidate will have strong project management experience and the ability to work collaboratively with cross-functional teams. If you are up for the challenge, we want to hear from you! 

What we offer in return:

• 12 months of fixed term contract
• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain