Collections Junior Specialist with Italian

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Visit us at www.accenture.com.

• WHAT WILL YOU DO (JOB QUALIFICATIONS)

  As Order to Cash Junior Analyst you'll be responsible for: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits.
• Forecasting overdue payments and offering insights into customer payment behavior.
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases.
• Communicating with customers via phone and email to address overdue invoices.
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes.
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team.
• Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers.
• Performing order management related activities: order entry, order amendments and rejections.
• Managing order blocks.
• Overseeing urgent orders process.
• Performing outbound and inbound calls and e-mails to customers related to collections/order management process.
• Meet collection targets and monthly service level agreements (SLAs).
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office (Warsaw or Gdansk) - depending on specific project circumstances

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

ADDITIONAL BENEFITS FOR YOU: 

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies
• Access continuous learning opportunities. 
• Work on projects for international clients, expanding your skills set. 
• Agile Team Role: The Agile Team is a separate group of F&A professionals that may support different projects depending on business priorities
• Business Needs: The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
• Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients

THE AGILE TEAM:

You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

· The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges

· Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions

· Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients

WHAT WE OFFER?

• Contract of employment.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.