Commercial Operations Manager

Application deadline: 30 January 2026 at 17:00 (Barcelona time)

 

*ONLY INTERNAL APPLICANTS*

Who are we?

 

EIT Urban Mobility is an initiative of the European Institute of Innovation and Technology (EIT), a body of the European Union and Europe's largest network for transport innovation in cities.

 

Our mission is to accelerate change towards a sustainable model of urban mobility and liveable urban spaces. We connect public and private actors and provide them with access to markets, talent, finance and knowledge.

 

Using cities as living labs, our industry, research and university partners will demonstrate how new technologies can work to solve real problems in real cities by transporting people, goods and waste in smarter ways.

 

Join our team and be part of the change!

 

Be part of a team where:

 

We are looking to cover the Commercial Operations Manager position that will report to the Business Development Director.  

The Commercial Operations Manager is responsible for coordinating and optimizing all commercial prospection and account management and service delivery activities across EIT Urban Mobility. This role acts as a central operational pillar enabling the organisation to meet its sales and business development objectives, ensuring alignment between strategy, marketing, client engagement, and internal delivery teams. 

The Commercial Operations Manager drives the successful implementation of prospection strategies, supports market development activities, oversees cross-departmental commercial processes, and ensures that partners receive high-value engagement throughout the lifecycle, from initial lead identification to contract signature and ongoing service delivery. This role is the guardian of loyalty, partner/client satisfaction and growth. 

Main tasks and responsibilities include: 

 

Prospection Management 

• Coordinate and implement the company-wide prospection strategy aligned cross-functionally with organisational objectives, priority markets, and buyer personas. 

• Work closely with Marketing to define lead qualification criteria and ensure marketing and campaigns support the prospection targets. 

• Oversee lead generation, qualification, and pipeline progression, ensuring smooth handover between Innovation Advisors to Partner Development teams or solution providers. 

• Identify new high-potential topics by markets and verticals, through structured market and gap analysis. 

• Monitor performance of prospection activities and recommend improvements based on data-driven insights. 

• Provide the prospection team with knowledge and training on the EITUM’s book of solutions and start up portfolio before going to the market. 

 

Account Management

• Ensure partners receive high-value engagement aligned with EIT Urban Mobility's value proposition ensuring loyalty and cross/upselling. 

• Support account managers in identifying new engagement opportunities and improving existing services for scalability and impact. 

• Promote a consistent service experience ensuring partner satisfaction and strong results in the annual service satisfaction survey. 

• Build and maintain strong relationships with partners, acting as an escalation point to ensure service quality. 

• Detect and communicate cross-selling and upselling opportunities across service lines. 

 

Central Commercial Process Management 

• Coordinate and continuously improve cross-company business development and account management processes. Ensure the partner lifecycle is running smoothly and if needed, update its standards and processes. 

• Maintain and update the commercial process library, ensuring documentation is accurate, accessible, and up to date. 

• Align internal teams around standard operating procedures, ensuring consistent implementation across countries and departments. 

• Support the development and validation of new business models and service offerings, coordinating market assessments and feedback loops. 

• Facilitate internal communication between Marketing, Business Development, Innovation Advisory, Innovation Hubs and other key teams. 

Reporting & CRM/Data Management

• Oversee the maintenance and accuracy of CRM records and commercial databases (Pipeline, Funnel, Partner Activity Tracker, etc.). 

• Ensure regular and reliable reporting on commercial KPIs, partner engagement metrics, and business development performance. 

• Analyse commercial data to identify trends, risks, and opportunities, and present recommendations to leadership. 

• Prepare documentation, dashboards, and insights for internal and external reporting needs. 

• Promote data-driven decision-making across commercial teams by improving reporting tools. 

What you will bring along the way:

 

The Commercial Operations Manager must demonstrate the ability to operate effectively in ambiguity and drive standardisation, supported by strong self-drive, resilience, and intrinsic motivation. The role requires a pragmatic problem-solver with a simplification mindset, combined with influential communication skills in a distributed, multicultural setting. Success in this position depends on strong stakeholder management and constructive assertiveness, alongside an autonomous, proactive, and solution-oriented approach. A collaborative leadership style with a human touch is essential, as is being flexible and adaptive rather than rigidly perfectionist.  

Must-have:

 

• University degree in Engineering (e.g., Industrial, Civil, Transportation, Mechanical, Systems, or related fields relevant to urban mobility) ideally complemented by studies in Business Administration or related business fields. 
• Excellent command of English (C1) and proficient Spanish (B2), both written and spoken. 
• Minimum 2 years of Proven sales experience working with the EIT Urban Mobility ecosystem (partners, stakeholders, large companies, SMEs, start ups, universities, research centers, …)
  
• Minimum 3 years of experience in urban mobility, civil engineering, mass transit, freight/logistics, computer science, or related sectors. 

• Proven experience managing the full sales cycle, with exposure to both B2B and B2G environments. 

• Demonstrated experience in account management and/or customer success, ensuring long-term client satisfaction. 

• Experience of minimum 2 years working with or coordinating multidisciplinary teams. 
• Proven ability to define, translate, and execute strategy, delivering high-quality outputs within established timelines. 
  

Nice-to-have:

• Knowledge of additional European languages is considered a strong asset. 

 

What's in it for you:

 

• Work in an international environment with a company culture focused on empowerment, thriving and continuous growth.
• Join a creative and diverse team of highly driven individuals that take out-of-the-box thinking to another level.
• Strike the right Work-life balance: On top of the flexible hours and remote working options and facilities, you will be granted 27 days of paid time-off to rest and re-energise.
• A yearly training catalogue to support your career development.
• A Private health insurance borne by the Company.
• Work in a modern, flexible and collaborative workspace, located in the 22@ area.
• Bike to work and park safely in our premises.

Kindly note that this is a permanent and full-time position, and it is based in Barcelona.

Possibility to work from home 2 days a week.

No relocation expenses are granted.

 

Application Process:

 

General Conditions:

 

By the closing date of this call candidates must:

 

• be a national of an EU Member State or have a working permit valid to work in Spain;
• enjoy their full rights as citizens;

 

If you are interested in applying for the position, please complete and submit your application before the deadline on our online application platform: BambooHR.

You will see that in the application you need to upload your updated CV (Resume) and a Cover Letter. In the Cover Letter, you only need to answer the following three questions provididing a short answer (200 characters max = 2 lines):

1. How do you see this role changing in the current organization vs the one we had last year: pro’s
2. How do you see this role changing in the current organization vs the one we had last year: con’s
3. What makes you or your profile outstanding for this role vs other candidates?