Ecolab Business Solutions (EBS) Customer Service Agent

Ecolab is hiring a Customer Service Agent with Italian and English. This role is very important as you’ll be providing customer service support to Ecolab internal and external customers to make sure that our clients are well supported with excellent decision making, business communication, fast response time, and accurate information.

Ecolab Customer Service Associates are the first point of contact for our internal and external customers, this is why the ideal candidate for this role will require analytical skills to process various non-standard inbound requests and general inquiries submitted via fax, e-mail, phone or web. 

What You Will Do:

• Manage on average 30 - 60 inbound inquiries each day from internal & external customers while following department guidelines;
• Handle inbound and outgoing phone calls;
• Manage orders via e-mail and phone;
• Track and trace order-related inquiries;
• Accept and process transactions in SAP/CRM;
• Process customer confirmations and investigate shipment status;
• Interface with other departments to resolve problems related to order to cash cycle;
• Achieve target goals for daily deadlines and monthly order quality.

What you will need:

• High school diploma or equivalent;
• Language knowledge: Fluent in Italian (C2) and advanced level of English (minimum B2);
• Good MS Office skills;
• Strong customer orientation;
• Effective business writing in a professional and friendly approach;
• Good problem-solving and decision-making abilities;
• Embrace repetition of core job duties in a fast-paced environment;
• No immigration sponsorship offered for this role.
• Applications should include a CV written in English

Preferred:

• Minimum 6 months of customer service experience is considered an advantage;
• Experience using Customer Service software or/and SAP is considered an advantage;

What’s in it For You:

• Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters.
• Work life balance: Enjoy a hybrid working mode.
• We see you: Be recognized for meeting goals, and secure opportunities for advancement.
• Learning and trainings: Sharpen your professional business acumen.
• Benefits: cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options and more!

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.