European Head of Customer Services
A-GasJob description
European Head of Customer Services
Travel between Eygelshoven, Netherlands and Seevetal, Germany.
Responsible for leading and managing the Customer Service function across the continental European region, ensuring a high standard of service delivery that meets the needs of all A-Gas customers.
This role involves overseeing order execution, responding to customer enquiries and feedback, and continuously driving service excellence. In close collaboration with the Commercial team, the role will support a deeper understanding of customer requirements, contributing valuable insights to the commercial team to enhance sales forecasting and strategic planning.
A key focus will also be maintaining strong cross-functional alignment, particularly with Operations, to ensure seamless customer experience and service consistency.
Reporting to Commercial Director Europe
Job requirements
Experience, Knowledge and Qualifications
Essential
o Prior experience in Managing a Customer Services Function
o Leading and engaging a Team
o Excellent computer Skills (MS Office suite)
o Knowledge of SAP
o Experience of Saas (Salesforce)
o Systems and Process improvements
o Decision making through the influence of others
o Commercially Awareness
o Financial forecasting/modelling experience
o Teamwork and Collaboration
o Fluent in German and English
Desirable
o Experience in managing a multi-country Customer Services Function
o Further languages (Dutch, Italian)
- Seevetal, Hamburg, Germany
All done!
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