Field Service Engineer - UK & IRE (m/f/d)

We are seeking a highly motivated Field Service Engineer to join our passionate team and work hands-on with cutting-edge SCIENION and CELLENION technologies at the forefront of life Scienion innovation. This is a field-based role with extensive travel across the UK and Ireland, with further opportunities to support projects in other regions – perfect for someone who thrives on variety, challenge and impact. As a Field Service Engineer, you will be a vital link between our customer portfolio and our development team ensuring our advanced systems deliver maximum value while representing the company in a professional and collaborative manner.

Key Responsibilities

• Installation and setup of the SCIENION and CELLENON product range.

• Perform routine preventative maintenance and on-site customer repairs.

• Troubleshoot and diagnose complex system issues.

• Implement system updates and optimise performance for efficiency and reliability.

• Provide on-site or remote technical assistance.

• Act as the technical interface between customers and internal teams.

• Prepare technical quotations and service reports for customers.

• Maintain accurate documentation in accordance with ISO accreditation.

• Bachelors degree in an Engineering discipline (mechanical, electrical, electronic or biomedical preferred) or comparable qualification.
• 3+ years of experience in a related field or in-house service role.
• Strong problem-solving skills with a proactive, solution-focused mindset.
• Previous experience in a customer-facing role preferred.
• Excellent communication, presentation and interpersonal skills.
• High degree of flexibility, independence, and willingness to travel up to 60%.
• Fluent English is required; additional European languages are an advantage. 
• Must have a UK driver’s license and access to a car.

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies in a dynamic, international environment.
• Significant autonomy with the chance to make a direct impact on customer success.
• Professional development through exposure to a wide range of instrumentation and global markets.

SCIENION’s mission is to empower the development of innovative, reliable, and cost-efficient diagnostic and bioanalysis workflows. With headquarters in Berlin (Germany) and subsidiaries in Phoenix, Arizona (USA), Portsmouth (UK),Lyon (France), and Shanghai (China), our 140 employees , while culturally diverse, are united by their passion for best-in-class solutions for this dynamic market. At the same time, we are supported by the BICO group, the world's leading bioconvergence company, adding strength and efficiency to our business.
Since 2001, we have grown as a renowned specialist in precision liquid handling, enabling applications from research to high-throughput production of assays in diagnostics and life sciences. Our cellular products, sold under the Cellenion brand, provide solutions for single cell and 3D cellular model analysis, helping researchers globally to move biological science forward, and make us global leaders in the field of single cell proteomics.