Group Business Improvement Associate

Verisure, operating under two brand names (Securitas Direct & Verisure) is seeking a talented, innovative, passionate Group Business Improvement Associate. The role will part of a growing and talented Business Improvement Team, and will report directly into our Head of Customer Service Improvement.

Technology plays an important role in our value creation. It is at the core of the service and operations we provide to our customers. It is what enables our people to do our job, protecting what matters most. But it is also at the heart of our future value creation. It is at the core of the new services we will offer, building on our legacy of value accretive innovation through deploying world-class products and services.

The company’s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. 

Strategic context and Value proposition

The Business Improvement Team is a relatively small team that reports directly to the Group CFO. The team has the responsibility for implementing and delivering critical strategic projects for the Company. In the past two years, the team has overseen an optimisation project (Funding Our Growth) that has saved the company several €m per year, as well as a quality improvement project (Products & Services Excellence) that has led to major increases in customer satisfaction across multiple facets of the business.

Currently, the Business Improvement Team works in close collaboration with our local market organizations in KPI development, execution of improvement initiatives, and assessing financial impact from committed projects. The team also has the responsibility of reporting Key Performance Indicators (KPIs), identifying gaps, and ensuring countries are driving improvements where needed.

As a Group Business Improvement Associate you will have an opportunity to gain valuable experience from the very heart of Europe’s leading monitored security company. You will be working closely with senior stakeholders and supporting critical processes across the core functions within our organisation.

Over the longer-term, there will be many opportunities for personal and professional development within the team and in the Company as a whole. The business is growing at such a rate that new teams and new management opportunities are being created regularly. It is expected that members of the Business Improvement Team are a feeder of top talent for critical positions across the Company.

A major component of the work involves coordination between stakeholders across diverse geographies and cultural backgrounds. It is critical that candidates have experience working with people from different nationalities as projects can regularly include teams in Madrid (Spain), Malmo (Sweden), and Geneva (Switzerland). There is flexibility in terms of where the position could be based, although Madrid would be preferred. Regular travel (3 to 4 days outside of regular offices per month) to our core markets and other destinations is essential to be successful in this role.

Responsibilities will include:

• Develop and execute a clear, logical and methodical structure to complex workstreams, and provide purposeful direction to teams and individuals in the pursuit of business excellence.
• Partner with the country operational teams to collate data, review status of initiatives and report progress against predefined goals.
• Develop & leverage insights by analysing data to drive the prioritisation of different projects and energy within the business.
• Project manage and drive cross-team efforts spanning several functions and geographies.
• Create & host workshops with relevant stakeholders to brainstorm ideas, challenge preconceptions and generate quality initiatives that drive continuous improvement across the business.
• Provide hands on support to other team members, to other strategic projects or initiatives as “Digital First” or “FOG AI” in the application to customer Service area, and to other functional teams in support of tight deadlines or resource constraints.

Location

The role is preferably based in Madrid, Spain.

Reports and organization structure

This person will report directly to the Head of Customer Service Improvement (Business Improvement Group).

Experiences and Qualifications

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals.

• Minimum Bachelor’s degree required, ideally Masters in relevant field (business, finance, management, engineering, marketing, etc.).
• Preferred 3 to 5 years consulting experience, or equivalent experience in similar industries.
• Excellent organizational and project management skills.
• Strong analytical skills: willing and comfortable to do analysis to the business, understanding business or cost drivers, P&L analytics, being able to propose and evaluate a business case, do modelling in Excel, etc.).
• Experience collaborating and working with different cultures, across different geographies, under time and scope pressure in the delivery complex projects with high quality output.
• Demonstrated track record of solving complex problems leading to monetised value creation.
• Excellent senior stakeholder communication, and ability to present findings both verbally and in writing, to both engineers and business leaders.
• Impact-oriented with a focus on operational results and sales boost
• Very fluent in written and spoken English and Spanish (other languages is a plus: French, Portuguese, Italian, German)

Competencies

Additional complementary skills will be valued:

• Excellent business intuition, intellectual rigor, and pride in the ownership of complex tasks and projects.
• Exceptional analytical and quantitative skills; strong bias towards data-based decision making.
• High IQ, but also High EQ.
• Excellent influencing capabilities – confidence to deal with senior stakeholders under pressure and the adaptability to make compromises in challenging environments.
• High learning agility – flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas (e.g., engineering, finance, R&D, supply chain, marketing etc.).
• The successful candidate will have high energy and flexibility, fantastic communication skills (both written and verbal), and huge amounts of personal drive & ambition.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.