Hospitality Officer

Hospitality Officer

Key Responsibilities:

• Organise and prepare guest visits in the UK and overseas, including arranging hotels, venues, events, and activities.
• Conduct advance checks of hotel accommodations to ensure all guest requirements are met.
• Coordinate with hotel management and local security prior to guest visits.
• Plan and organise activities such as theatre trips, restaurant bookings, sightseeing, and transportation for guests.
• Liaise with external suppliers, including hotel management, travel agents, and transportation providers, to ensure smooth and efficient guest experiences.
• Be present at destinations during key guest visits to assist with any on-site queries and arrangements.
• Address and resolve complex queries as needed.
• Stay updated on new destinations, activities, and trendy restaurant openings.
• Travel within the UK and internationally as required.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Experience in luxury travel, hospitality, or event management.
• Proficiency in creating professional travel itineraries.
• Expertise in coordinating guest logistics for high-profile clients.
• Ability to resolve complex queries and manage last-minute changes.
• Proficient in Microsoft Office Suite.
• Knowledge of additional languages (e.g., French, Spanish, Italian) is advantageous.
• A degree in hospitality management, tourism, or a related field is desirable.
• Willingness and ability to travel frequently.