Human Resources Operations – Senior Process Associate – Italian – Hybrid Bucharest
GenpactReady to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Human Resources Operations – Senior Process Associate – Italian – Hybrid Bucharest
In this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests through case management tools.
Responsibilities
1. Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
2. Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
3. Preparing necessary documents for employees
4. Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
5. Work closely with Operations Team to provide feedback on quality
6. Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
7. Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
8. Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
9. Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
10. Implementation and effective usage of different Quality Check Tools, best practices, and procedures
11. Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
12. Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
13. Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
14. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
15. Establish and/or update process documentation (standard operating procedures, process maps, template creation)
16. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
17. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
18. Complete mandatory trainings and assignments in timely manner
19. To perform other duties as assigned by the Team Lead as and when required.
Qualifications we seek in you!
Minimum Qualifications / Skills
1. Analytical and problem-solving skills.
2. Bachelor / Master´s degree.
3. Knowledge of MS office applications\: Word, Excel, Outlook.
4. Proficient Italian (C1).
5. Professional background involving problem solving and dealing with internal customers.
6. Ability to work with confidential/sensitive data.
Preferred Qualifications/ Skills
1. You have experience in working in the HR / Administration Team
2. Workday and Service Now knowledge will be an asset
3. Previous experience working in Shared Services
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.