Intern - Technical Support

Intern Technical Support – 12 months paid contract (Hybrid work)

Location: Warsaw, PL

As a Tech Supp Specialist here at Honeywell, you will be a key player in ensuring the seamless operation of Honeywell's IT systems. As the lead specialist, you'll be responsible for overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to resolve complex issues. Your in-depth knowledge and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your expertise will be valued, and your contributions will shape the future of our IT support. This is hybrid work 3+2! (3 days from office + 2 days from home).

In this role, your expertise will ensure the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations. You will be at the forefront of solving complex technical challenges and making critical decisions that directly impact our ability to innovate, compete, and serve our customers. Your leadership and technical acumen will drive excellence in IT support, enabling Honeywell to maintain its reputation as a global leader in technological advancement. Join us and be the driving force behind our continued success.

Honeywell 

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.  

Responsibilities for Internal Candidates

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.
• Manage and log requests on Security Products asset system Salesforce/ NEX.
• Support Honeywell brands with further touchpoints under the multi-range support umbrella.
• Issuing customers with literature that can support and promote self-help. 
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.
• Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation.

Qualifications for Internal Candidates

• Educational background or personal interest in technology, electronics, or security systems such as access control, alarm systems, and CCTV.
• Multilingual: Fluent in English, with additional language skills in German, Spanish, Italian, or French preferred.
• Demonstrated interest in customer service through academic projects, volunteer work, or part-time roles, with a strong desire to grow professionally in a support-focused environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with both internal teams and external customers.
• Naturally curious and a proactive problem solver, approaching tasks with a methodical and consistent mindset.
• Well-organized and capable of managing time efficiently to meet deadlines and support team objectives.
• Proficient in Microsoft Office tools, especially Excel and Outlook; quick to learn new software and systems.
• Exposure to Salesforce or similar CRM platforms is a plus.

We offer:

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours
• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. 

Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. 

Learn more about Honeywell: click here

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