Italian/English Bilingual Client Service Analyst

Join our Global Client Support team and be the liaison between our Italian clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you'll partner with CSAMs to provide a best-in-class experience, ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.

Job Summary
As a Client Service Analyst in the Global Client Support team, you will act as a liaison with internal operational groups to ensure smooth Italian client access inquiries. You will work with us to resolve transactional inquiries related to J.P. Morgan’s Wholesale Payments core cash products, leveraging AI and client knowledge to deliver value-added solutions.

Job Responsibilities

• Understand clients’ relationship with the bank.
• Develop, maintain, and broaden partnerships with internal and external clients.
• Take ownership of inquiry resolution end-to-end and escalate complaints appropriately.
• Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
• Liaise with other functions to ensure timely resolution for clients.
• Deliver value-added solutions and identify service improvement opportunities.
• Coordinate with the Service Team and internal groups for additional support.
• Promote best practice sharing and support client experience improvement initiatives.
• Recognize non-standard service requests and highlight sales opportunities.
• Investigate and inform senior management of potential process improvements.
• Serve as an individual contributor in the team.

Required Qualifications, Capabilities, and Skills

• Excellent oral and written business communication skills in Italian.
• Strong time management and organizational skills.
• Strong interpersonal skills and problem-solving abilities.
• Proven ability to build relationships and influence outcomes.
• Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
• Capability to determine priorities and maintain a balanced work approach.
• Proficiency with Microsoft Office applications.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of J.P. Morgan’s Wholesale Payment core cash product offering and client portals.