Italian Speaking Customer Experience Representative

Mercier Consultancy is thrilled to announce an opportunity for an Italian Speaking Customer Experience Representative. In this important position, you will be the first point of contact for our Italian-speaking clients, ensuring they receive exceptional service and support.

Your primary role will consist of engaging with customers, responding to inquiries, and resolving issues promptly, all while maintaining a positive and professional demeanor. You will play a key role in enhancing customer satisfaction and building lasting relationships with our valued clientele.

Key Responsibilities

• Serve as the main communication channel for Italian-speaking customers via phone, email, and chat.
• Respond to customer inquiries, provide information on products and services, and troubleshoot issues effectively.
• Document all customer interactions diligently in the CRM system.
• Work collaboratively with team members to ensure efficient resolution of customer concerns.
• Collect customer feedback to identify trends and recommend improvements.
• Educate clients on product features and best practices for use.
• Participate in ongoing training to stay informed about product offerings and customer service techniques.

• Fluency in Italian and English, both written and verbal.
• Strong communication and customer service skills.
• Experience in a customer support role is preferred.
• A proactive approach to problem-solving and keen attention to detail.
• A genuine passion for providing high-quality customer service.
• Ability to multitask and work effectively in a fast-paced environment.
• Willingness to learn and adapt to different challenges.

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...