L1 IT Customer Support with Italian & English

Company Description

Choose a job that makes sense

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. 

With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. 

Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. 

Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO (20%): Externalization of business processes, back-office activities within our specialization

Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with project’s performance indicators; 
• Communicate with other designated teams and escalate complex issues. 

Qualifications

This job is the right for you if:

• Spoken languages: fluent Italian and English (B2/C1); 
• Technical college or university is not mandatory as necessary training will be ensured; 
• Previous customer support experience is an advantage; 
• Excellent customer service abilities: client orientation, active listening and interpersonal skills; 
• Ability to work in a dynamic environment and to multitask; 
• Availability to work in shifts. 

Additional Information

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

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All our positions are open to people with disabilities