Operatore Call Center Italiano – Italian & English (On-Site, Malta)

Are you fluent in Italian and English and passionate about customer service and sales? Would you like to work in an international contact centre environment, supporting customers with their travel and mobility needs?
We are currently looking for Car Rental Reservations Agents to join an on-site contact centre team in Malta.

This role is ideal for energetic, customer-focused professionals who enjoy assisting customers, closing reservations, and delivering an excellent service experience.

About the Role

As a Car Rental Reservations Agent, you will handle inbound customer contacts, supporting Italian-speaking customers with car rental bookings, modifications, upgrades, and general inquiries. You will play a key role in ensuring a smooth reservation experience while identifying opportunities to offer additional products and services.

You will work in a fast-paced contact centre environment where communication skills, accuracy, and customer satisfaction are essential.

Key Responsibilities

• Handle inbound calls and/or digital contacts from customers

• Manage new reservations, changes, cancellations, and inquiries

• Provide clear information about vehicle options, pricing, and rental conditions

• Promote relevant upgrades and additional services when appropriate

• Ensure all customer interactions are accurately documented in internal systems

• Resolve customer issues professionally and efficiently

• Meet quality, productivity, and sales performance targets

• Deliver a friendly, confident, and customer-oriented experience at all times

Candidate Profile

Required

• C1 level Italian (spoken and written)

• C1 level English (spoken and written)

• Strong communication and active listening skills

• Sales mindset with a service-oriented approach

• Comfortable working with computer systems

• Ability to work on-site in Malta

• Availability to work Monday to Sunday between 08:00 and 19:00, on an 8-hour shift basis

• Professional attitude and reliability

Nice to Have

• Previous experience in contact centre, reservations, sales, or customer support

• Interest in travel, tourism, or mobility services

• Ability to work in a fast-paced, target-driven environment