Sales Support Coordinator

The Sales Support Coordinator addresses customers requests, specifically related to pre- and after support around orders. He/She works cooperatively with sales and or other members of the distribution team to satisfy and intensify existing customers relationships and to increase customer satisfaction. In addition, he/she assists the Sales Manager in all kind of commercial duties and projects with increasing responsibility. This role is designed to start into a Sales career at Sensient. 

What you'll do:

• Provide timely reply to customer inquiries, (e.g. on quotation, pricing, leadtime, product availability)
• Provide product related standard documentation.
• Maintain communication on all customer related topics with Account Managers
• Perform different projects to streamline processes and support the Sales Pharma Team.
• Support order management when information on customer orders need clarification.
• Perform master data management (customer, pricing) for Pharmaceuticals Europe.
• Routinely monitor open orders to ensure timely shipment.
• Managing of distribution platforms

What you'll bring:

• A Bachelor Degree or successful passed a German apprenticeship in Economics, a Degree in Food Science or comparable area 
• Professional experience in Customer Service/ Sales Assistant, work experience in the food ingredients or pharmaceutical industry are an advantage
• Knowledge of required documentation and logistics for exports
• Very good skills in English and another European language (fluent in spoken and written), Italian or French preferred 
• Demonstrated ability to prioritize workload and handle multiple tasks in an effective manner
• Excellent communication skills, experience in working both autonomously as well as in a team
• Very good knowledge of MS Office, extensive experience in dealing within an ERP system, e.g. Oracle or SAP

About Sensient: 

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors: 

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.