Senior Customer Success Manager EMEA

About Bambuser

At Bambuser, we’re transforming how the world shops online by bringing video commerce to life for some of the world’s most loved brands. Our platform powers interactive live and shoppable video experiences for names like Audi, Clarins, LVMH, and Hugo Boss.

We’re building a world-class team to match the ambition of the brands we work with.If you obsess over turning good into great, love building, and want to help set the global standard for what customer success can be, we want you on the team.

About the Role

As a Senior Customer Success Manager, you will build and nurture long-term relationships with our EMEA Enterprise clients. Acting as a trusted advisor, you’ll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You’ll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.

If you're passionate about driving client success in the dynamic world of social and video commerce, apply now! 

What You’ll Do

You’ll play a key role in supporting clients’ live video shopping journeys by:

• Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
• Developing detailed business plans with clear goals, timelines, and success metrics
• Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
• Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
• Monitoring account health, addressing challenges proactively, and identifying growth opportunities
• Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
• Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
• You’ll also contribute your expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies.

Who You Are

We’re seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have:

• 5+ years of experience in SaaS and/or eCommerce, including 3+ years in customer success or client strategy roles
• Fluent in Italian, Spanish and English (speaking and writing).
• The ability to manage senior-level stakeholders and build strong, strategic relationships
• Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
• Strong problem-solving, analytical, and creative thinking skills
• Proficiency with customer success platforms like Salesforce or similar CRMs
• A collaborative, proactive approach to achieving client and team success

Preferred Qualifications

• Familiarity with eCommerce platforms such as Shopify or Salesforce
• Experience with social media strategies, live streaming, or audience engagement techniques

Why Join Bambuser? 

You'll partner with iconic brands like LVMH, Hugo Boss, Audi, and Clarins – household names that set global trends and demand excellence. This isn't transactional SaaS. Video commerce is transforming how millions shop online, and you'll be on the front lines, shaping strategies that create real, memorable customer experiences. 

We combine scale-up resources with startup energy. You'll have the freedom, trust, and firepower to move fast, build meaningful relationships, and do work that actually matters. If you want to help set the global standard for customer success in one of e-commerce's most exciting spaces, this is it.

Curious to see Bambuser in action?

Check out bambuser.com to explore how our platform powers shoppable video for brands worldwide. You’ll find product demos (Live, Shoppable Video, Video Consultation and Chat) and stories from some of the world’s most iconic retailers. If you’re excited about solving problems, supporting global brands, and shaping the future of video commerce! We’d love to hear from you. Apply now and join us on the journey! 🚀