Senior Manager, Laboratory
Bio-TechneBy joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
We have a strong presence across Europe, with offices in major countries including the UK, Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary, and the Czech Republic. Our operations are supported by a manufacturing facility in Bristol and a dedicated Customer Experience Center in Düsseldorf.
The role:
Reports To: Director Support EMEA
Location: Onsite - Düsseldorf (Customer Experience Center)
Hours of Work: 40 hours / Mon-Fri
Position Summary
We are seeking a highly motivated and experienced Senior Lab Manager to lead the Laboratory operations of our Customer Experience Center (CEC). This state-of-the-art facility showcases our life science and diagnostic tools and technologies, enabling hands-on demonstrations, customer training, sample analysis and collaborative application development. The ideal candidate will bring deep scientific expertise, operational leadership, and a passion for delivering exceptional customer experiences. Role will require up to 10% regional travel to other company sites
Essential Duties
Strategic Planning & Innovation
- Contribute to the strategic direction of the CEC, aligning lab capabilities with business goals.
- Identify opportunities to expand lab offerings and improve customer engagement.
- Stay current with industry trends and emerging technologies in life sciences.
Lab Operations & Management
- Oversee daily operations of the CEC laboratory and other EMEA demonstration facilities, ensuring safety, compliance, and efficiency.
- Manage inventory of reagents, consumables, and instrumentation.
- Ensure maintenance and calibration of lab equipment in accordance with manufacturer and regulatory standards.
- Develop and implement SOPs and best practices for lab workflows.
Customer Engagement & Experience
- Collaborate with sales, marketing, and applications teams to design and execute impactful customer demos and training sessions.
- Host customer visits, workshops, and seminars, ensuring a professional and engaging experience.
- Act as a scientific ambassador, translating complex technologies into customer-relevant solutions.
Team Leadership
- Build, Lead and mentor a team of lab specialists and application scientists. Noting that direct people-leadership responsibilities will be integrated into the role over an estimated 18–24-month timeframe
- Foster a culture of scientific excellence, collaboration, and continuous improvement.
- Support professional development and training of lab staff.
Essential Skills
- MSc or PhD in Life Sciences (e.g., Molecular Biology, Biochemistry, Cell Biology).
- 7+ years of relevant lab / industry experience, with at least 3 years in a leadership role.
- Fluent in German & English. Other European languages a benefit but not essential
- Strong understanding of life science tools and or diagnostic workflows
- Proven track record of managing lab operations and leading teams.
- Experience in customer-facing roles or technical support is highly desirable.
- Excellent attention to detail, time management and process management.
- Familiarity with CRM and LIMS systems.
- Passionate about communicating and sharing scientific knowledge
- Self-motivated, innovative, and able to work independently
- Serves as a strong and authentic brand advocate
- Demonstrate professionalism and a confident presence
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Why Join Bio-Techne:
- We offer competitive wages along with extensive benefits for employees and their families.
- We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.