Team Manager(Property France Fast track)

Property Fast Track Team Manager – French Speaker

Chubb is seeking a dynamic and results‑oriented Property Fast Track Team Manager – French Speaker to join our EMEA Claims Centre in Madrid. In this key leadership role, you will oversee a team of Property Fast Track Claims Processors handling a diverse portfolio of French property and technical risk claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed Service Level Agreements (SLAs).

You will lead and motivate a multilingual, multicultural team, fostering a collaborative environment that promotes efficiency, customer focus, compliance, and continuous improvement. Your team will manage Fast Track property claims (e.g. glass breakage, vandalism, machinery breakdown, car impact, storm/hail/snow, electrical damages, water damage, theft, fire, natural events/CAT and all risks) within delegated authority limits, delivering outstanding service to key brokers and clients in the French market.

This position offers a unique opportunity to develop your leadership career within a global insurance organisation, working closely with colleagues from many nationalities and languages at the Madrid EMEA Claims Centre

Key Responsibilities

Lead & Develop the Team

• Coach, mentor, and lead a team of Property Fast Track Claims Processors handling French property claims, promoting Chubb’s CODE culture and adherence to Chubb Claims Handling Guidelines, Madrid Claims Centre SOPs, and regional claims best practices.
• Monitor and evaluate team activity, providing regular feedback and support to drive performance, engagement, and talent development, and to build a high performing team.
• Foster a collaborative, supportive environment that encourages knowledge sharing and teamwork across the EMEA Claims Centre.

Claims & Operational Management

• Oversee the end‑to‑end handling of a portfolio of Fast Track property and technical risk claims for the French market, ensuring accurate assessment, proactive management, and timely settlement within delegated authority and SLAs.
• Ensure the delivery of professional, customer‑centric service to brokers and clients through clear, timely, and proactive written and verbal communication across all channels.
• Support the implementation of property claims strategies and core processes to deliver efficient service levels aligned with wider EMEA Claims and UW objectives.

Performance Management & Reporting

• Set, monitor, and challenge performance targets for the team, using key metrics such as Cycle Time, Reserve Completion, and response times for acknowledging correspondence and effecting payments.
• Provide monthly and ad‑hoc claims reports to the Claims Manager, using data and trends to identify opportunities for operational and customer service improvements.

Stakeholder & Relationship Management

• Build and maintain strong relationships with key stakeholders, including brokers, clients, internal underwriting and operations teams, and other business partners, ensuring timely and clear communication.
• Address issues such as late notification, case progress, and customer dissatisfaction, ensuring appropriate resolution and escalation where necessary.

Compliance, Quality & Controls

• Ensure key controls are active and effective, rigorously adhering to all compliance and regulatory requirements impacting the claims function.
  • Use the claims peer review process and other quality assurance mechanisms to drive continuous improvement in claims handling and service quality.
    • Maintain accurate and complete claims records and data integrity across all systems used by the team.

Training, Recruitment & Continuous Improvement

• Facilitate regular training sessions, coaching, and knowledge‑sharing initiatives to keep the team up‑to‑date on property coverages, French insurance conventions, legal principles, and Chubb policies.
• Participate in the recruitment, selection, and onboarding of new team members to build and maintain a strong, capable workforce.
• Analyse claims data and trends to identify and implement process enhancements, contributing to local and regional initiatives to improve operational efficiency and customer experience.

Contribution to the Madrid Claims Centre

• Actively support the growth and strategic development of the Madrid EMEA Claims Centre, aligning Property Fast Track operations with wider regional strategies.
• Represent Chubb at internal and external meetings as required, upholding Chubb’s values and professional standards.

Requirements & Experience:

Leadership & Experience

• Proven leadership, team management, and motivational skills, with a track record of developing high‑performing teams in a claims or similar professional environment.

• Previous claims management experience at Team Leader, Supervisor or equivalent level, preferably within property or commercial lines.

• Solid experience in claims handling within an insurance company or brokerage environment.

Technical Property & Legal Expertise

• Demonstrated expertise in handling a wide range of property coverages, including car impact without identified third party, glass breakage, vandalism, electrical damages, machinery breakdown, damage to electrical/computer equipment, storm/hail/snow, theft/property damage, fire, water damage, natural events/CAT, all risks, and costs & expenses coverage.

• Strong knowledge of French insurance conventions and inter‑insurer agreements (e.g. IRSI, CIDECOP, Theft and consecutive damages, handling and settling claims in a condominium building).

• Understanding of key legal principles such as indemnity, average clause, coverage exclusions, limitation periods, and main liability rules.

Education & Professional Background

• Bac +2 (or equivalent) in Insurance, Legal, or Law (or similar discipline).

• Minimum 2 years’ experience in property claims handling; experience in a broker or insurance company environment is preferred.

• Commitment to ongoing professional development and staying current with property claims trends and market conventions.

Languages

• Native or bilingual proficiency in French, with strong written and verbal communication skills including telephony and meetings.
• Intermediate to advanced English skills for effective communication within an international environment.
• Additional European language skills are an advantage, reflecting the international nature of the EMEA team.

Soft Skills & Competencies

• Outstanding customer service orientation with the ability to support key brokers and clients through all channels.
• Well‑developed soft skills, including teamwork, organisation, curiosity, rigour, dynamism, and relationship management.
• Strong problem‑solving skills with a practical, common‑sense approach to day‑to‑day operational challenges.
• Excellent communication, numeracy, analytical, and organisational skills, with the ability to interpret data and performance metrics to inform decisions.
• High level of integrity, attention to detail, and commitment to quality and compliance.
• Ability and willingness to contribute to process improvement and project work.

Systems & Tools

• Competent user of Microsoft Office Suite.
• Experience with claims management systems is preferred