Trainer

Company Description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

Job Description

Responsibilities;

· Together with the Team Managers, be the first point of contact for game presenters and new starters

· Training new starters as well as carry out examinations for current Game Presenters

· Provide feedback to trainees and Game Presenters and keep direct managers updated on the learning progress of their teams

· Grade exams, conduct progress reports, monitor, and review the progress of trainees and non-trainee Game Presenters

· Drive newcomer results to meet Floor Management department KPI targets

· Manage ongoing formal evaluation of employees during shift

· Monitor performance of game presenters and improve the quality of our products

· Foster a safe, secure, and comfortable work environment for Evolution Game Presenters

· Ensure continuous communication flow with Game Presenters within the allocated teams and with other departments

· Any ad-hoc duties may be required.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Qualifications

· Degree level qualification/s in either Psychology, Sociology, Education, Human Resources, Social Sciences, Business or a related field

· Previous working experience in either Education, Sales, Coaching or Customer Service related field

· Excellent command of English both verbal and written is mandatory

· Leadership skills with the capacity to manage confidential information

· Capable of working productively with a high level of tact, diplomacy and flexibility

· Fluent in one or more of the mentioned languages: Swedish, Danish, Finnish, Norwegian, German, Italian, Japanese and/or Korean would be considered an asset

· Ability to work independently but also within a collaborative team environment

· Proven track record in building and maintaining effective working relationships with a range of stakeholders

· Proactive and keen to drive change with demonstrable capacity to operate in a rapidly changing environment

· Goal-oriented with a proven track record of achieving results within agreed the timeframes and under time pressure

· Product knowledge and industry experience required.

Additional Information

We Offer...

• A professional and fast growing environment
• An opportunity for personal development within the world leading Live Casino provider
• Competitive remuneration package
• Health benefits