Customer Expert for Premium Coffee Machines - Italian - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience

• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users

• Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.

• Respond to customer inquiries about our client’s new and existing products, facilitating their use

• Handle complaints – always in a graceful and professional manner

• Resolve issues as they arise – timely and efficiently

• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

What you will bring:

• High level of fluency in Italian

• Great knowledge of the English language (oral & written)

• Work experience in a customer support role is a plus

• Exceptional communication & soft skills, as well as a problem-solving mentality

• Tech savviness & learning agility

• A genuine sense of ownership along with an unbreakable team spirit

• A positive attitude, empathy, and high work- ethic

• Flexibility in adapting to a fast-paced environment

What we offer:

• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas