Customer Relationship Manager

We are looking for a customer-oriented person who would like to join our international team which is based in our facilities in Alphen aan den Rijn (NL). In this position you will be responsible to create and retain customer loyalty and preference for Proponent by ensuring customer orders are processed in an efficient and accurate manner. You must be able to establish rapport with the customer, interact effortlessly with both direct colleagues in the team as well as with other Sales team members, and administering customer-focused programs. 

Job Summary

In this role you will: 

• Handle all aspects of Customer Service including quoting, quote follow up, contract review, order entry, cost/price request, customer set up and customer portals,
• Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs,
• Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trust relationship with customers and listen to understand the customer’s environment, influences, and challenges,  
• Collaborate with Account management, Purchasing, Product management and other internal teams to ensure growth attainment, quality, service, sales, profitability, and other business objectives are successfully met; identify opportunities to improve customer relationships and to grow business,
• Perform other tasks and projects as required to meet customer and organizational needs.  

Qualifications / Requirements for success  

We are seeking the following skillset for this position:

• Great verbal, written, and interpersonal communication skills in English, sufficient to write business correspondence and to converse professionally with customers, vendors, and colleagues,
• Good command of any other European language is an asset,
• Proficiency with ERP Software,
• Reliable, amicable, and professional team player, driven to provide outstanding service to customers,
• Excellent phone etiquette,
• Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.  

What do we offer

• Fulltime employment (40 hours per week) in Alphen aan den Rijn,
• A challenging and dynamic (international) environment where you can develop yourself depending on your ambitions & interests,
• A salary which conforms to market standards,
• Pension scheme, holiday allowance and 30 or more leave days per year,
• Great learning resources and access to a comprehensiveE-learning system,
• Participation in our global profit-sharing plan,
• Participation in our global Employee Stock Ownership Plan (ESOP),
• The opportunity to join a global company with enthusiastic and loyal employees.

How to apply

Are you excited by this job opportunity? Please respond for this job opening, via the Career Center in ADP Workforce Now.

For more information, please contact Maria Schipper at +31 172448681.