Customer Support Specialist – POS System Solutions

This role is ideal for candidates who enjoy helping others, communicating clearly and solving practical issues. You will support users of a mobile point-of-sale system designed to help small businesses manage payments easily and confidently. The work involves guiding merchants, answering questions and ensuring a smooth experience throughout their customer journey.

This is an opportunity to grow your career in a multicultural environment while working in one of Portugal’s most vibrant coastal cities.

KEY RESPONSIBILITIES

– Provide customer support via phone, email, chat and social channels.

– Assist merchants with product usage, account questions and general troubleshooting.

– Collaborate with internal teams to ensure seamless operations.

– Document cases accurately and maintain clear communication records.

– Share insights and suggestions that can improve workflows, tools and the overall customer experience.

LANGUAGE REQUIREMENTS

Native-level fluency in one of the following:

– French

– German

– Italian

All candidates must also demonstrate solid English communication skills.

PROFILE & SKILLS

– Strong communication skills and a customer-centric mindset.

– Confidence using smartphones, tablets and web-based tools.

– Patience, empathy and a positive attitude when dealing with enquiries.

– Curiosity and motivation to resolve issues efficiently.

– Ability to stay organised and calm in high-volume situations.

– Previous experience in customer service, contact centres or technical support is an advantage.

– Minimum education: completion of secondary school (12th grade).

– Clean criminal record (to be provided by the candidate).

– Valid authorisation to work in Portugal.

WORKING CONDITIONS

– Monday to Sunday, rotational shifts within daytime and early-evening hours.

– Two rotational days off per week.

– Holidays available after the initial onboarding period.

CONTRACT & TRAINING

– Initial fixed-term contract, renewable based on performance.

– Full training provided over several weeks (weekdays, daytime schedule).

BENEFITS

– Modern office environment with an international team.

– Comprehensive onboarding and continuous development.

– Relocation support available for eligible candidates from abroad.

– Private health insurance from day one (requires completion of national registrations).

– Meal allowance provided.

– Opportunities for internal mobility across global operations.

RELOCATION SUPPORT

(Available for selected candidates relocating from outside Portugal)

– Assistance with travel arrangements.

– Access to shared accommodation for a defined initial period, inclusive of utilities.

RECRUITMENT NOTES

Candidates must complete all required assessments within the specified deadlines and be available for interviews during designated weekday slots. The selection process includes an initial interview followed by a validation stage. Clear communication and timely completion of each step are essential.

EMPLOYMENT TYPE

Full-time, on-site

INDUSTRY

Customer Service / Payment Systems Support