Italian-Speaking Customer Experts for an Electronics Leader

Position: Customer Expert

Work model: Remote in Athens

Location: Athens

Employment type: Full-time

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone

• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.

• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management

• Be positive & proactive and have a desire for applying continuous improvement processes

• Provide and maintain a strong, professional relationship with all customers and always show empathy

• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Italian

• Excellent writing skills

• Good command of English

• Soft skills & politeness

• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)

• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas