Italian Speaking Helpdesk Agent - Work Remote In Greece - Paid Relocation Pack

Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.

Key Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients via phone, email, and chat.
• Troubleshoot technical problems and provide timely solutions to enhance client satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and updates to provide the most relevant information to clients.
• Offer proactive support and advice to enhance the user experience.

• Fluent in Italian (both written and verbal); proficiency in English is advantageous.
• Experience in a customer service or technical support role is preferred.
• Excellent problem-solving skills and a customer-focused approach.
• Ability to communicate complex information clearly and effectively.
• Proficiency with CRM tools and helpdesk software is a plus.
• Self-motivated with strong organizational skills and the ability to manage time effectively.
• A positive attitude and a willingness to adapt in a fast-paced environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Monthly Performance Bonus
5. Health Insurance
6. And Much More ...