Italian-Speaking Technical Support Agent in Porto, Portugal

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And they’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Technical Support Representative in Portugal you will ensure that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled: high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

Our client will give you all the training, cutting-edge technologies, and continuing support you’ll need to succeed. At our client, there’s real career and personal growth potential. About 80% of their managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role:

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services via incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your qualifications:

• Have a native level of Italian (written and oral) and fluent in English (B2).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive, results-driven, self-motivated, and a great team player.
• Having previous customer experience is a plus.

What’s in it for you

In this role, our client offers benefits that help you support your unique lifestyle:

• Competitive salary and welcome bonus.
• Relocation package
• Long term accommodation option
• Fully paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Why work in Portugal?

Portugal offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. It enjoys a warm climate for most of the year. This is one of the many reasons why the stunning country has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.