About Us
At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. Family values inspire us, and we believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day.
We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive. ________________________________________
Position Summary
We are looking for an exceptionally well‑organised, detail‑oriented, proactive and experienced Executive Assistant / Office Manager.
The Executive Assistant, Northern Europe is responsible for supporting regional activity by providing vital administrative support, event organisation, and reporting and data analysis for the Northern Europe region, in order to assist in meeting regional goals. From time to time, specific additional projects may be assigned depending on business needs and fluctuations across the Europe region and the company as a whole.
Under the general supervision of the Area Managing Director, Northern Europe, the Executive Assistant/Office Manager interacts with a wide range of departments within Preferred Travel Group, as well as with hotels and external vendors.
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Key Responsibilities
Northern Europe Hotels: Relations and Support
- Support the AD/RD/AMD Northern Europe in the activities within the Region:
- Point of contact for administrative, quality, I Prefer, CRM, accounts receivable and in general, all issues including basic revenue management
- Provide timely scheduled and, as assigned, ad hoc status reports on areas of responsibility
- Assist, if requested, in the implementation phase of all new hotels in the region
- Daily management of office operations to support team/hotels (Point C)
I Prefer Program
- Act as I Prefer Specialist for assigned hotels to grow hotel enrollments in European markets following guidance from the I Prefer Leadership. Measure results on an ongoing basis.
- Conduct webinar or in-person I Prefer training to hotels or hotel groups to grow hotel engagement in Europe
- Contribute to the I Prefer team identifying issues and delivering solutions to grow hotel engagement in Europe
Daily Management of Paris office
- Assist with scheduling, arranging and coordinating meetings, appointments and other similar activities.
- Maintain par stocks of collateral and other material in regional offices, as required.
- Ensure seamless day-to-day office operations, including welcoming associates and guests to the Paris office, as well as managing meeting room scheduling and setup
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Required Experience/Qualifications
- Fully fluent in both French and English, with excellent written and spoken communication skills
- Strong written and verbal communication skills, with the ability to engage confidently with a wide range of stakeholders
- Previous experience in the hotel, hospitality or travel industry, or extensive experience as an Executive Assistant in another sector
- High level of computer literacy, with particular strength in Microsoft Outlook, Excel, Word, and PowerPoint
- A good understanding of international travel, geography and cultural awareness
- Proven ability to build trust, credibility and strong working relationships in a collaborative, consultative role
Desired Experience/Qualifications
- Additional language skills such as Spanish, German, Italian or other languages are an advantage, but not essential
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Typical Behaviors & Working Style
The ideal candidate will demonstrate the following behavioral traits:
- Serious and disciplined in approach; dependable and consistent.
- Conventional and structured, with strong respect for established processes.
- Meticulous attention to detail, ensuring accuracy and consistency across all tasks.
- Collaborative, yet thoughtful, takes time to reflect before making decisions.
- Adaptable to changes in pace, while maintaining high standards of quality.
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Preferred Working Environment & Job Characteristics
This role is best suited to someone who thrives in a:
- Dynamic, professional office environment where collaboration, discretion and attention to detail are essential
- Role that values ownership and accountability, with responsibility for seeing tasks through from initiation to completion
- Structured environment where priorities are managed effectively, processes are respected, and accuracy and consistency are key
The ideal candidate will find great satisfaction in:
- Supporting senior leaders and regional teams by anticipating needs, staying organised, and adapting confidently to changing priorities
- Working behind the scenes to ensure smooth day‑to‑day operations across a multi‑country, culturally diverse region
- Building trusted relationships with internal teams, hotels and external partners, and being relied upon as a dependable point of contact
- Taking pride in high‑quality work that enables others to focus on strategic and commercial goals
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What success in this role looks like
- Regional leaders, hotels and partners experience seamless support, with requests handled efficiently, professionally and with sound judgment
- Office operations and regional initiatives run smoothly and reliably, with deadlines met, issues anticipated, and minimal need for escalation
- The role is recognised as a trusted, go‑to associate who adds value through consistency, proactiveness and a strong understanding of regional priorities
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Working Conditions
This role will be based out of our Preferred Travel Group office in Paris, 5-days per week, Monday to Friday.
We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community.
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Training
- Ongoing CRM training
- Ongoing I Prefer training
- Ongoing Power BI training
- Ongoing rfp.Lanyon/Cvent Transient training
- Ongoing basc Synxis training
- Education and guidelines of PH&R Brand Standards and all programs
- PH&R member hotels and team knowledge
- Company-approved AI technology
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Disclaimer
The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.