We are partnering with a leading global organisation in the professional services sector, which is expanding its HR operations in Poland. As part of a strategically important growth initiative, we are seeking an experienced People Services Team Lead to manage and develop a growing HR People Services function.
This role offers a unique opportunity to build a best-in-class HR service organisation, drive operational excellence, and contribute to the establishment of a high-performing team supporting multiple international markets, including English-speaking regions such as the UK.
Key Responsibilities
- Lead and develop the HR People Services team, ensuring efficient and high-quality service delivery in line with global standards and agreed SLAs.
- Provide expert guidance on complex HR cases, applying employment law knowledge and best practices within a global context.
- Support and coach Tier 1 and Tier 2 HR teams, acting as an escalation point for operational and employee lifecycle matters.
- Foster a culture of continuous improvement, learning, and professional development within the HR function.
- Manage team performance, including regular one-to-one meetings, and oversee recruitment, onboarding, and training activities.
- Ensure compliance with UK employment law and internal HR policies across all People Services processes.
- Oversee resource planning, workload distribution, and capability development to optimise team effectiveness.
- Use HR analytics and dashboards to monitor performance and identify opportunities for process improvement.
- Partner closely with global HR Centres of Excellence and other stakeholders to align local operations with the global HR strategy.
- Contribute to and lead HR transformation initiatives and global process harmonisation projects.
About the Profile
- Minimum of 6 years of progressive HR experience, including at least 3 years in a people leadership role.
- Strong background in HR service delivery or shared services, ideally within a complex or international organisation.
- In-depth knowledge of UK employment law and HR best practices.
- Experience leading multinational or cross-cultural HR teams.
- Demonstrated ability to influence, coach, and motivate others to achieve operational excellence.
- Hands-on experience with HR systems such as Workday, ServiceNow, or similar platforms.
- Strong analytical and problem-solving skills, with a continuous improvement mindset.
- Bachelor’s degree required.
- Fluency in English at C1/C2 level; additional European languages are an advantage.
What’s on Offer
- Opportunity to play a key role in establishing and developing a new HR function in Poland.
- Exposure to global HR projects and collaboration across international teams.
- Competitive salary and comprehensive benefits package.
- Hybrid working model with a flexible approach to work-life balance.
- Inclusive, supportive, and people-focused organisational culture.
📍 Location: Warsaw / Hybrid
🌍 Language: English (C1/C2 required)
🕓 Employment type: Full-time