Technical Support Specialist (m/f/d)

At Infront-Assetmax, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. 

For decades, we have helped financial market experts make faster, smarter, and compliant decisions. With reliable market data and tools covering Data Intelligence, Wealth Management, and Trading and Investor solutions, we are one of Europe’s leading providers of financial software, enabling professionals to navigate markets with confidence. 

Join our technical support team and step into a collaborative, hands-on environment where learning happens every day. Based in our Lugano office, you’ll be part of a close-knit, experienced team that works side by side, shares knowledge openly, and tackles diverse client challenges across the Assetmax platform. Your responsibilities include: 

• Acting as the primary point of contact for clients, providing professional and empathetic first-level support while addressing application, access, and data-related issues. 
• Logging, prioritizing, and managing support tickets end-to-end in line with SLAs, ensuring timely follow-up and resolution. 
• Escalating complex or second-level incidents to engineering, DevOps, or specialist teams with clear documentation and context. 
• Building strong working relationships with clients and internal stakeholders to enhance satisfaction and trust. 
• Staying up to date on application changes, client setups, and internal processes to continuously improve support quality. 

• Strong technical proficiency with hands-on experience in first-level support roles. 
• Solid troubleshooting skills with the ability to quickly diagnose, investigate, and resolve application, access, and data-related issues. 
• Familiarity with wealth management technology stacks, including portfolio management systems and integrations between front-end applications and core banking systems, or a strong interest in developing expertise in this area. 
• Knowledge of incident management processes and adherence to SLA frameworks. 
• Excellent communication, analytical thinking, and problem-solving abilities. 
• Language skills: fluent in English and Italian; German is a plus.